There has been a change to the way users log in to Patient Access to improve security. Users will now need to input a one-time passcode (OTP) that is sent via SMS to their registered mobile number, alongside their log-in credentials.  

There will be an updated guidance on the Patient Access website to support users. 

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Friday 19th July 2024 – Global IT outage

Dear Patients,

Plas Ffynnon Medical Centre and all GP surgeries in Shropshire (and beyond) are currently affected by an ongoing global IT outage. We have very limited access to our IT systems, including patient records. We are also unable to book any appointments at the current time.

We will update this message as soon as the situation has been resolved.

Many thanks
Plas Ffynnon Medical Centre