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POD under pressure

Patients across the county are being advised that the Prescription Ordering Direct (POD) service for Shropshire, Telford and Wrekin is currently operating at low capacity. Patients will unfortunately experience longer waiting times as a result of this. 
Stephanie Munro, POD Service Manager at NHS Shropshire, Telford and Wrekin Clinical Commissioning Group (CCG), said: “Please be assured that we are doing all we can to ensure that the service is not destabilised.

“Despite staff working around the clock to process email requests, patients are likely to experience increased waiting times as well as longer email turnarounds.
“I would like to apologise to everyone affected and extend my thanks to our patients and practices for their understanding whilst business continuity plans are implemented.
Patients are currently being asked to contact the POD team by email in the first instance, unless this option is not available. This will allow for more vulnerable patients to be prioritised via the phone lines.
“The POD email address is shropshire.pod@nhs.net for the Shropshire team. For information on what to include in your email request, please visit the Shropshire Telford and Wrekin CCG website.
For vulnerable patients who do not have access to email, either for themselves or someone on their behalf, please be advised that there are alternative means of requesting medication including Patient Access (login generated directly by your practice) or by dropping off your paper prescription at your GP practice in person.
For extremely clinically vulnerable patients, alternative methods can be arranged directly with your practice.

We will keep you updated on when the service returns to normal. 

Face Coverings in Surgery

Following an update to NHS Guidelines: it is no longer compulsory to wear masks or face coverings in GP Surgeries.

If you have an appointment because you have Covid symptoms or a similar respiratory condition you WILL be asked to wear a face covering when you see the clinician. We would like to recommend that clinically vulnerable patients continue to wear face covering when visiting.

Lift Someone Out Of Loneliness

Fancy a cuppa? Sometimes reaching out to someone with as little as three words can make a big difference.

This Mental Health Awareness Week, the theme is loneliness – something we all can experience at some point in our lives, which can have a huge impact on our wellbeing.

Sometimes it can be easier to reach out to someone else who may be feeling lonely. As part of the Better Health: Every Mind Matters campaign the Department for Digital, Culture, Media and Sport alongside the Department for Health and Social Care are continuing to encourage people to ‘Lift Someone Out of Loneliness’ by taking a simple action to help someone who may be feeling lonely. If we do this regularly, we can all help to lift each other up. Find out how you can help to lift someone out of loneliness

Please continue to wear a mask in the surgery

Following the Government announcement that from today (27 January) face coverings will no longer be mandatory in public places, we want to remind primary care colleagues that the UK Health Security Agency’s infection prevention control (IPC) guidance remains in place for all staff and patients, in GP practices, dental practices, optometrists and pharmacies to ensure that everyone is protected. Please continue to encourage patients to wear a face covering to keep staff and other patients safe.”

Face to face appointments

During the pandemic, we have made several changes to our appointments to ensure that our patients receive the care they need and that we keep our patients and staff as safe as possible from transmission within the surgery.​

While we are still making more use of telephone and video consultations than before the pandemic, which saves patients from unnecessary journeys to the surgery as well as providing protection to our more vulnerable patients, every day we have bookable face to face appointments as well as protected appointment slots so that our clinicians will always see in person every patient that they think needs to be seen face to face.

​Thank you for your understanding.