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Dr Yvonne Seenan

This week we said farewell to Dr Yvonne Seenan who has moved on to pastures new after 11 years dedicated service to Plas Ffynnon. We are sure you will join us in wishing her the best in the future.

If Dr Seenan was your allocated GP you will be automatically re-allocated to one of the other partners at the practice.

Information about software issue that prevents documents from being visible to patients.

We understand that some of our patients may have encountered difficulties viewing certain documents (e.g. letters from the hospital) due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved for new documents being added onto the system. It may take up to a month for older documents to become visible. 

Your GP team will have been able to access the letters so your care will not have been affected during this time.

GP Patient Survey

The NHS and IPSOS produce an annual survey of the GP practices in England, made up of 2.65 million questionnaires, and the 2023 results have just been released.

Some of the key findings are summarised in the table below.

QuestionPlas FfynnonNational Average
Is it easy to get through to this GP service by phone?79%50%
Are the receptionists at this practice helpful?92%82%
Are you satisfied with the GP appointment times available?58%53%
Were you satisfied with the appointment you were offered?84%72%
Was the experience of making an appointment good?76%54%
Was the healthcare professional they saw or spoke to good at giving them enough time during their last general practice appointment?88%84%
Did you feel the healthcare professional recognised or understood any mental health needs during your last general practice appointment?87%81%
Did you feel your needs were met during your last general practice appointment?96%91%

You can find the full results at Patient Experience (gp-patient.co.uk)

Cervical Smear Support

Cervical Smear Support

Having a smear test is a vital way to ensure that any cervical cancer is caught early and can be treated.

This leaflet is for women who find it hard to go for cervical screening (a smear test).
Some women feel anxious because they have a mental health condition, had a traumatic experience
in the past, or for another reason. If you feel this way, this leaflet talks about what support
is available. We hope it helps you to make a decision about cervical screening.
You can use this leaflet to plan your appointment.

Talking Therapies

Talking Therapies/ Improving Access to Psychological Therapies (IAPT) services can support people with mild to moderate mental health issues such as anxiety or low mood. Patients can self-refer without needing to speak to their GP if they don’t want to.

Shropshire Primary Care Psychological Therapies Service aims to improve health and wellbeing by offering a range of help, advice, life skills courses, supported self-help, other groups, and individual therapies for everyone aged 16 and over.

We are a team of NHS specialists trained to offer effective talking therapies and support. Our team comprises cognitive behaviour therapists, counsellors and psychological wellbeing practitioners. We deliver a choice of evidence-based psychological therapies in a variety of modes including email, web-based programmes, telephone, face to face, individual and group interventions, to allow you to access the service in a flexible way which suits your lifestyle, and according to what is most appropriate for your needs.

We can assist with:

  • low self esteem
  • difficulty in relationships
  • stress
  • worry
  • anxiety
  • low mood
  • obsessions and compulsions
  • panic
  • phobia
  • trauma
  • anger problems


Self Referral

Although there is high demand for our services, we aim to offer you an appointment as soon as possible (within 2 to 4 weeks as an estimate). You can refer yourself into our service through the following methods:


Please call us on 0300 123 6020.

You will need your NHS Number to hand, together with your name and address details.

The receptionist will take your details and will offer you an appointment for a telephone assessment with one of our qualified therapists, who can talk through the various treatments on offer with you.


Please complete our online self-referral form.


You can visit your GP, or other healthcare professional, to discuss your needs and they can then support you with a referral to us.

New App for Children with Asthma

NHS Shropshire, Telford and Wrekin are proud to launch a new app aimed at helping children and young people to better manage their asthma.

NHS Shropshire, Telford and Wrekin are looking at how to support children with asthma to manage their own condition and have commissioned an asthma app called the ‘Digital Health Passport’ which can help educate children and parents.  NHS Shropshire, Telford and Wrekin have also commissioned a range of activities for children with asthma which will support their confidence and breathing technique.

The new app, which can be downloaded for free, helps children manage their asthma. It notifies them when they are due to take their inhaler, alerts them of particularly high pollen or air pollution triggers and keeps their annual review document easily accessible.

Around 5000 children and young people are registered as asthmatic across Shropshire, Telford and Wrekin. The NHS has recently funded specialist nurses to support asthma education and reviews in our area, which will lead to a rise in annual asthma reviews, and training offered to primary care staff and schools. There is also a plan to invest in a pilot diagnostic hub to ensure the NHS captures patients with asthma at an early stage.

The new app, from Tiny Medical Apps, can be downloaded here free of charge. Parents of children with asthma are encouraged to speak to their GP or practice nurse for more information.

Lift Someone Out Of Loneliness

Fancy a cuppa? Sometimes reaching out to someone with as little as three words can make a big difference.

This Mental Health Awareness Week, the theme is loneliness – something we all can experience at some point in our lives, which can have a huge impact on our wellbeing.

Sometimes it can be easier to reach out to someone else who may be feeling lonely. As part of the Better Health: Every Mind Matters campaign the Department for Digital, Culture, Media and Sport alongside the Department for Health and Social Care are continuing to encourage people to ‘Lift Someone Out of Loneliness’ by taking a simple action to help someone who may be feeling lonely. If we do this regularly, we can all help to lift each other up. Find out how you can help to lift someone out of loneliness