We offer a comprehensive range of healthcare services in the Practice.
When phoning for an appointment, the Reception Staff will ask for a brief description of your current illness or reason for the call, as this ensures they can direct you to the most appropriate service. There are a variety of appointment types and Reception will offer you the most appropriate type.
1) A routine appointment with a Doctor, up to two weeks ahead.
2) A routine appointment with a Nurse, Healthcare Assistant or Phlebotomist.
3) An emergency appointment, if you feel that your symptoms cannot wait until the following day or for a routine appointment. You may be asked to come to the Practice by a specific time, to book in and wait, to discuss a single problem only. You will be seen by one of the clinicians working that day.
4) A telephone appointment with a GP, either on the day or routinely.
5) Home Visits – We encourage patients to come to the surgery, where we have the proper equipment and facilities available. We do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30. A visit cannot be guaranteed by the receptionist as a doctor will telephone you to carry out an assessment with you.
Please be aware the Doctors have instructed the reception staff to ask you the nature of your problem in order to signpost you to the most appropriate type of appointment.
Nursing and Phlebotomy appointments can be pre-booked.
Many of our GP appointments available are on the day, to allow us to be responsive to patient need.
For patients for whom work commitments make it difficult to phone on the day, we do have some pre-bookable appointments and telephone consultations.
Who Should I See?
You don’t always have to see your GP if you have a health concern. There are a number of other healthcare professionals working within your GP practice who may be better placed to give you the medical care you need. You can find out a bit more about these different roles and how they can help you below.
When calling our GP practice, our receptionists may ask you a few details – but please don’t worry, they are not being nosey, and your information is strictly confidential. They just need a bit more information to get you the right help, from the right person.
All of our healthcare professionals are experts in their field and we have a number of different roles working within practices across Shropshire, Telford and Wrekin.
A variety of clinical staff with different areas of expertise are available here. Through a range of health, social care and other community services, our staff focus on keeping people well and independent; delivering the right care at home or in the community to prevent unnecessary hospital care.
These groups of staff bring together general practice, pharmacy, social work, physiotherapy, mental health, district nursing and health visiting. This enables the expertise and skills of different professionals to assess, plan and manage the care of patients.
Extended healthcare teams allow GPs to utilise their time more effectively. By ensuring that patients see the most appropriate professional within the primary care setting, GPs can focus on those patients who most urgently require their care. Your practice reception team will help guide you to the most appropriate care as soon as possible when booking an appointment.
Here we describe the roles now available at our GP practice, which means you don’t always need to see a doctor.
Clinics and Services by Appointment
By Appointment with a Doctor:
- General Medical Services
- Maternity Services
- Child Health Surveillance
- Contraceptive and Family Planning Services
- Minor Operations
- Non-NHS Examinations/Medicals
By Appointment with a Practice Nurse:
- Cervical Smear
- Tetanus, Flu and other Adult Injections
- General Health Advice (i.e. stop smoking)
- Diabetes Care
- Asthma Care
- Coronary Heart Disease (CHD) Care
- Dietary Advice
- 24-hour Blood Pressure Recording
- Blood Tests (when needed together with other tests treatment)
- Travel Immunisations and Advice
- Repeat Treatment Checks
- Dressings and Removal of Stitches
- Some Minor Injuries
- Childhood Immunisations
For all of the above, make an appointment at Reception or by telephoning 01691 655844.
- By Appointment with a Healthcare Assistant:
- Blood Tests (when requested by a clinician)
- 24-hour Blood Pressure Recording
- Blood Pressure Checks
- ECG Recording
- Dressings and Removal of Stitches
- NHS Health Checks
- New Patient Medicals
For information on Childhood Immunisations, including the new vaccine Meningitis B, please see https://www.nhs.uk/conditions/vaccinations/.
If you require Travel Vaccinations, please download, print out and complete the following PDF form: Travel Risk Assessment. Once completed, please email it back to us on firstname.lastname@example.org at least one week prior to your travel appointment. Please note that Travel Vaccinations are not provided by the NHS so there is a charge for supplying these.
Making Contact with the Health Visitors
To speak to a Health Visitor or to make an appointment for the Baby Clinic, please ring 01691 663608. Note that Health Visitors are not situated in our Surgery and do not hold clinics here. They are based at the Oswestry Health Centre.
Health Visitors also facilitate groups in the local area, including parentcraft, postnatal group, postnatal depression group, weaning sessions, baby massage and child behaviour courses.
Contacting the District Nurses
If you are housebound you can arrange to be seen by one of the District Nurses by contacting them directly between 9:00am – 5:00pm seven days a week on 01691 663609. You do not need to be referred by a Doctor. The District Nurses assess for care required and can provide medical-based Nursing skills and advice to people in their own homes, which can include:-
- Wound Care
- Leg Ulcer Care
- Bladder and Bowel Care
- Continence Assessment
- Chronic Disease Management – e.g. Diabetes, Coronary Heart Disease
- Terminal Disease Management – care for people near the end of their life, including support for their family
- Wheelchair/Equipment Assessment
- Advice and Support for Carers
Non-NHS Medical Services
Certain services provided by the Practice are not covered by the NHS and you will be asked to pay a fee. These services include:
- Insurance Claim Forms
- Various Special Letters and Forms
- Taxi, HGV and PSV Medicals
- Private Sick Notes
- Some Travel Vaccinations
- Solicitors’ Reports
- BUPA/PPP forms
- Pre-Employment Medicals
- Holiday Cancellation Letters
If you would like to make an appointment for a Medical Examination, ask Reception to make an appointment. We normally carry out Private Medical Examinations on Saturday mornings. A price list is available at the Reception Desk.
IAPT – Counselling and other Psychological Therapy including CBT, can be accessed via https://www.nhs.uk/service-search/find-a-psychological-therapies-service/.