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Covid-19 News

Face to face appointments

During the pandemic, we have made several changes to our appointments to ensure that our patients receive the care they need and that we keep our patients and staff as safe as possible from transmission within the surgery.​

While we are still making more use of telephone and video consultations than before the pandemic, which saves patients from unnecessary journeys to the surgery as well as providing protection to our more vulnerable patients, every day we have bookable face to face appointments as well as protected appointment slots so that our clinicians will always see in person every patient that they think needs to be seen face to face.

​Thank you for your understanding.

Help us keep the surgery safe

You must only come into the building if you have an appointment, you are making a delivery, or you are collecting something.

You must not enter the building if you have any Coronavirus symptoms, unless we have invited you here. You should stay at home and get yourself tested via the NHS website or by phoning 119.

All queries should be dealt with by telephone or online (via econsult for example)

When you are in the building, please maintain social distancing. Do not attend with unnecessary people, attend at your allotted time and leave the building promptly when you have finished.

If you have your own mask, please wear it.

If we tell you to wait in your car then please do so, but ensure you phone to say you are there.

​For your protection we advise YOU to do the following:

  • Use face coverings
  • Make use of the hand sanitiser that is available
  • Ensure that you adhere to the social distancing guidelines
  • Have minimal face to face contact with others

In return WE will do the following for you:

  • Triage all face-to-face contacts to enable the safest possible care
  • Wear PPE for all face-to-face encounters
  • Be scrupulous with hygiene
  • Provide screens between you and non-clinical staff

COVID-19 vaccination status (passport) information

From 17 May, people in England who have had a full course of the COVID-19 vaccine will be able to demonstrate their COVID-19 vaccination status for international travel. A full course is currently two doses of any approved vaccine. Please do not contact your GP surgery or the place where you were vaccinated about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

People can prove their vaccination status as follows:

NHS app

If you have a smart phone or tablet, you can download the NHS app by searching for ‘NHS App’ in your app store. Please note this is different from the NHS COVID-19 app. Once you have downloaded the app, you will need to create an account. We recommend that you download the app prior to booking your international holiday, and at least two weeks before your departure date. You can find help and information on what you need to do here. To use the NHS App, you must: 

  • Be registered with a GP in England
  • Be over the age of 13 (if you are aged 13-15, you will need to contact your GP surgery to request GP online services access before you can use the app)

Online using the NHS COVID Pass

See the NHS website for more information.

On request by calling NHS 119

If you do not have access to a smart phone or the internet and you know the country you wish to travel to will need to know your vaccination status on entry, you can call 119 and ask for them to send you a letter in the post. This must be at least five working days after you have had your vaccine, and letters will take up to five working days to reach you. Make sure you leave yourself plenty of time to sort this if you are travelling abroad. Your letter will be sent to the address your GP has recorded for you; the call handler will not be able to see your address to check this for you. If you have moved house, please update your GP with your new home address before calling 119.

Shortage of blood bottles

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests. 

Anyone who needs a test for urgent health problems will still get one, but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

Further information will be posted on Shropshire, Telford and Wrekin Clinical Commissioning Group (CCG), The Shrewsbury and Telford Hospital NHS Trust (SaTH) and Shropshire, Telford & Wrekin Integrated Care System (ICS) websites as it becomes available.

We apologise for any disruption this causes.